Use this section to troubleshoot common licensing issues in Ranorex Studio, Ranorex License Manager, and Ranorex Subscription License Manager.
The articles in this section help you resolve issues related to license authentication, license server connectivity, proxy configuration, license seat allocation, uninstall errors, and license transfer problems.
Available troubleshooting articles
| Issue | Start with |
|---|---|
| A node-locked license cannot connect to the authentication server during installation. | Node-Locked License Authentication Error |
| Ranorex cannot connect to the Ranorex License Manager. | Ranorex License Manager Is Not Connected |
| License validation fails behind an authenticated proxy. | Connection Issues with Authenticated Proxies |
License authentication fails because Windows cannot connect to time.windows.com. |
License Authentication Fails When Windows Cannot Connect to time.windows.com |
| A second license seat is temporarily allocated during test execution. | Duplicate License Seat Is Temporarily Allocated During Test Execution |
| Subscription License Manager cannot be uninstalled correctly, or a license cannot be removed because the server cannot be reached. | Subscription License Manager Uninstall and License Transfer Issues |
Related licensing topics
If you are installing or configuring licensing for the first time, start with the main licensing documentation before using the troubleshooting articles in this section.
Use the troubleshooting articles when you encounter a specific error message, connection issue, authentication issue, or unexpected license behavior.