Node-Locked License Authentication Error

Use this article to troubleshoot authentication errors that occur when installing a Node-locked License.

Issue

If your machine cannot connect to the authentication server during installation, an Authentication Error message appears.

Option 1: Use manual authentication

Use this option if you want Ranorex Support to authenticate the license file manually.

1. In the error dialog, click Yes.
2. Save the license file locally.
3. Email the license file to support@ranorex.com
4. Use the following email subject License file authentication

Ranorex authenticates the file and returns it for manual installation.

Option 2: Use offline installation

Use this option if the machine does not have internet access.

1. In the error dialog, click No.
2. Follow the Install without internet connection workflow.

For more information, see Install a Node-Locked License.