Use this article to troubleshoot Floating License issues when Ranorex cannot connect to the Ranorex License Manager.

Issue

The Ranorex License Manager displays a connection error when the underlying Windows service stops.

This can occur if an antivirus program flags the service as a false positive.

Solution

Try the following solutions in order.

Restart the Ranorex License Manager service

1. Open Windows Task Manager.
2. Go to the Services tab.
3. Locate the following service: RanorexLicenseService
4. Restart the service.

Reinstall Ranorex License Manager

If the service fails to restart, reinstall the Ranorex License Manager.

Contact support

If the problem persists, contact Ranorex Support at: support@ranorex.com