Cleanup Corrupted Subscription License Manager Installations – Ranorex

Use this guide to manually remove files, registry entries, and configuration left behind by an interrupted or corrupted Ranorex Subscription License Manager installation.

This cleanup may be required when the installation or uninstallation process was stopped unexpectedly, did not complete through the MSI installer, or left residual files that prevent a new installation.

Before you begin

This procedure includes deleting local files, Windows registry keys, and WSL configuration.

Only perform these steps if the Subscription License Manager cannot be installed, uninstalled, or reinstalled normally.

Important: Editing the Windows registry incorrectly can affect your system. Before deleting registry entries, make sure you have administrator permissions and consider backing up the registry.

Which user should perform the cleanup?

The cleanup should be performed by the Windows user account under which the Subscription License Manager was installed.

Only the following users should uninstall or clean up the Subscription License Manager:

The user who originally installed the Subscription License Manager.
The Windows user account under which the Subscription License Manager is installed.

Other users may be able to run the uninstaller, but doing so can leave residual files or registry entries. These remaining items may cause the next installation to fail.

If the Subscription License Manager was installed or attempted under multiple Windows users, repeat the cleanup steps for each affected user account.

Cleanup steps

Log in to Windows using the user account where the Subscription License Manager is installed. Then complete the following steps.

Unregister the WSL distribution by opening Command Prompt as Administrator and running the following command:
```
wsl --unregister RanorexSubscriptionLicenseManager
```
Open PowerShell as Administrator and run the following command to remove the port proxy configuration:
```
netsh interface portproxy delete v4tov4 listenaddress=0.0.0.0 listenport=443
```
To delete the local application folder, open File Explorer and navigate to C:\Users\<username>\AppData\Local\RanorexSubscriptionLicenseManager
Replace <username> with the affected Windows username. Delete the following folder:
RanorexSubscriptionLicenseManager

Open Registry Editor as Administrator and delete the following registry keys if they exist:

HKEY_CURRENT_USER\Software\Ranorex\SubscriptionLicenseManager
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Ranorex\SubscriptionLicenseManager
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RanorexSubscriptionLicenseManager
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\RanorexSubscriptionLicenseManager

After deleting these keys, search for the following term in the Registry Editor:

SubscriptionLicenseManager

Delete any remaining entries related to the Ranorex Subscription License Manager.

Restart the machine to make sure all remaining services and configuration are cleared.
After the restart, run the Ranorex Subscription License Manager installer again to perform a clean installation.