Before uninstalling Subscription License Manager
During the Subscription License Manager installation, a specific user account is configured as the service user.
Before uninstalling the Subscription License Manager, confirm that the service user password is still the same password used during installation.
If the password was changed, complete the following steps before uninstalling:
- Reset the user account password to the original password used during the Subscription License Manager installation.
- Run the uninstall process again.
Server connection failure during uninstall
If the machine cannot reach the authentication server while you attempt to remove a license, the process fails, and an error message appears.
Solution: Create a support request.
- Use a machine with internet access to open the support query form.
- Paste the license information (automatically copied to your clipboard) into the form.
- Request a manual deregistration.
- Wait for a confirmation email from Ranorex Support before attempting to reuse the license on a new machine