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Frequently Asked Questions

This FAQ answers common questions about Ranorex licensing, including the transition from perpetual to subscription-based licensing, costs, support, and features.

If you have further questions, the sales and support teams are available to assist you.

Transitioning to subscription

Are there discounts for switching to a subscription model?

Yes. Transition to the subscription model early to receive protected pricing and the highest-value discounts. As long as you keep your subscription current, you receive this special pricing.

Are there changes to features and capabilities?

The subscription model offers the same features and capabilities as perpetual licenses, except for the node-locked license option. This option is not available as a subscription product.

What happens if a subscription lapses?

If a subscription lapses or expires, you lose access to the software immediately. The renewals team offers a renewal window for up to 12 months after expiration.

Can I switch back to a perpetual license?

Reverting to a perpetual license is not an option once you switch to the subscription model.

Are there changes to the licensing terms and conditions?

Yes, review the subscription licensing agreement at the following links:
Ranorex, Inc. – On-Premise Software License Agreement (Subscription Term)
Ranorex GmbH – On-Premise Software License Agreement (Subscription Term)

Does the subscription model affect license sharing?

No. The subscription model supports the same license sharing and usage capabilities within your organization as the perpetual license.

Can I co-term current perpetual licenses to migrate?

Yes. This is the preferred path. The renewals team works with you to ensure a smooth transition. Legacy customers always receive preferred pricing.

What happens if I cancel my subscription?

If you cancel your subscription, you lose access to Ranorex and its features. Projects and data remain intact, but you must renew the subscription to regain access.

Can I configure a subscription license without Ranorex Studio?

Yes. The License Configuration Tool is part of the Runtime installer. Refer to Configure Subscription Licenses Using the Runtime Installation for more information.

What is the minimum version required for subscriptions?

To use the subscription licensing model, ensure you use Ranorex Studio version 12.5.0 or higher.

Usage and execution

Do I need a runtime license?

A Studio license allows test creation for desktop, web, and mobile applications and execution on a single concurrent endpoint. Use a runtime license to:

Which licenses do I need to use the Selenium WebDriver integration?

The Selenium WebDriver integration enables test creation in Ranorex Studio for execution on WebDriver endpoints.

  • Creation and single execution: Requires one Ranorex Studio license.
  • Parallel execution: Requires one Ranorex Runtime License per additional concurrent endpoint.

Costs and IT management

How does the subscription model affect costs?

Initial subscription purchases cost less than perpetual licenses. Renewals match the current retail price for a new subscription. Contact the sales team for specific pricing questions.

How does subscription licensing lower operational costs?

Subscription licensing eliminates the need for on-premise license servers. This saves on hardware, maintenance, power, and cooling. It also removes the burden of server management from IT staff.

Does subscription licensing simplify IT management?

Ranorex manages the backend licensing infrastructure. Your IT team no longer needs to install, patch, or troubleshoot license servers. This reduces workload and risks associated with infrastructure maintenance.

Can I adjust license counts easily with a subscription? 

Yes. Subscription licensing offers flexible scalability. Adjust license usage as your business grows without additional hardware or IT investment.

Do I need to manually activate new keys every year with a subscription?

No. Original license keys remain active throughout the subscription term. Ranorex manages validity in the background to ensure uninterrupted access.

Support and maintenance

When does my maintenance and support period start?

  • New licenses: Includes 12 months of software maintenance and professional support starting from the purchase date.
  • Renewals: Access commences on the date the previous period expires.

How do I check the maintenance and support expiration for perpetual licenses?

Find the expiration date on the Ranorex Studio start page.

What happens if I don't extend maintenance and support for a perpetual license?

Access to software updates and technical support expires. Contact the sales team to receive an individual offer for continued service.

 

Related articles

Ranorex Licenses
Understand the available Ranorex license types.
Install a subscription license
Set up a subscription-based Ranorex license.
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