Welcome to the Ranorex Support Portal

Uninstall a license

In this chapter, you’ll find out how to uninstall node-locked and floating licenses.

In this chapter

Uninstall a node-locked license

To uninstall a node-locked license:

  1. Start Ranorex Studio as an administrator.

  2. Go to Help > Licensing…. The license configuration dialog opens.

  3. Click Uninstall license.

  4. Click Yes.

Ranorex Studio will automatically remove the license from the Ranorex License Authentication Server and the configuration dialog.

Uninstall a floating license

  1. On your server, start the Ranorex License Manager.

  2. In the context menu of the license(s) you want to uninstall, click Uninstall license(s).

  3. Click Yes.

  4. The license is deleted from the License Manager.


No connection to the Ranorex License Authentication Server

If the machine you want to uninstall a license from can’t connect to the Ranorex License Authentication Server during the uninstall workflow, the following will happen:

  1. When you click Yes to confirm the license uninstall, an error message appears.

  2. Read the message, click Manual uninstall, and follow the instructions in the next dialog:

  1. On a machine with an internet connection, open the support query form and apply for a support ticket with your personal support key. Request a manual license uninstall and provide the information of the dialog window.

  2. The license information is shown in the dialog and has been copied to the clipboard for you. Simply paste it into the support query form, or attach a screenshot of the dialog window to it.

  3. Before you reuse the license, wait for the confirmation email that the license has been successfully uninstalled and deregistered on the Ranorex License Authentication Server.



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