Welcome to the Ranorex Support Portal

Transfer a license

In this chapter, you’ll find out how to transfer node-locked and floating licenses. Transferring a license means uninstalling a license on one machine and installing it on another.

In this chapter

Overview


Transfer a node-locked license yourself


Requirements

  • You are outside the lock period of the license

Uninstall the license from the source machine

1

On the source machine, uninstall the license as described inUninstall a license…

a

…under Uninstall a node-locked license if the source machine can connect to the Ranorex License Authentication Server.

b

…under Troubleshooting if the source machine can’t connect to the Ranorex License Authentication Server.

Install the license on the target machine

2

On the target machine, install the license as described in Install a node-locked license…

a

…under Install with internet connection if the target machine can connect to the Ranorex License Authentication Server.

b

…under Install without internet connection if the target machine can’t connect to the Ranorex License Authentication Server.

Transfer a floating license yourself


Requirements

  • More than 90 days have passed since you last installed the license.

Uninstall the license from the source machine

1

On the source machine, uninstall the license as described in Uninstall a license…

a

…under Uninstall a node-locked license if the source machine can connect to the Ranorex License Authentication Server.

b

…under Troubleshooting if the source machine can’t connect to the Ranorex License Authentication Server.

Install the license on the target machine

2

On the target machine, install the license as described inInstall a node-locked license…

a

…under Install with internet connection if the target machine can connect to the Ranorex License Authentication Server.

b

…under Install without internet connection if the target machine can’t connect to the Ranorex License Authentication Server.

Transfer within the lock period with help from support


You can only transfer licenses yourself if outside the lock period of a license. If you need to transfer a license within the lock period, you need to contact us with your license information. To do so, follow the workflow below.

When you try to transfer a license within the lock period, the following will happen:

  1. When you click Yes to confirm the license uninstall, an error message appears.

     

  2. Read the message, click Manual uninstall, and follow the instructions in the next dialog:

     

  1. On a machine with an internet connection, open the support query form and apply for a support ticket with your personal support key. Request a manual license transfer and provide the information of the dialog window.

     

  2. The license information is shown in the dialog and has been copied to the clipboard for you. Simply paste it into the support query form, or attach a screenshot of the dialog window to it.

     

  3. Before you reuse the license, wait for the confirmation email that the license has been successfully uninstalled and deregistered on the Ranorex License Authentication Server.

     

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