Antivirus or other security software may prevent Ranorex processes from accessing the application under test (AUT). As a result, Ranorex Spy may not recognize the application or may display only a limited element tree.
Add a security-software exception
Add an exception for the Ranorex process affected by the security software. The exact procedure depends on the security product and your organization’s security policies.
After adding the exception:
- Restart all Ranorex tools.
- Restart the AUT.
- Track the affected element again.
If your organization manages the security software centrally, contact your IT or security team to request the necessary exception.
Temporarily disable the security software
To determine whether the security software is causing the recognition problem, temporarily disable it and track the affected element again.
Important: Disable security software only when permitted by your organization’s security policies. Re-enable it immediately after completing the test.
If object recognition works while the security software is disabled, configure an appropriate exception before continuing to use Ranorex.
If the issue persists after adding the necessary exception, contact Ranorex Support.