Licensing Issues

Node-locked license authentication error

If the machine you want to install the license on can’t connect to the Ranorex License Authentication Server, the following error message displays:

Do one of the following:

A. Click Yes.

1. Save the license file.
2. Send the file to support@ranorex.com with the email subject License file authentication.
3. Ranorex authenticates the file and send it back to you.
4. Proceed with step 6 under Install without internet connection.

B. Click No and proceed with step 1 under Install without internet connection.

Floating License

In rare cases, the Windows service (Windows Task Manager > Services) for the License Manager may not be started. In this case, the License Manager displays the following error message.

1. Error message in the Ranorex License Manager
2. Windows Task Manager showing the stopped RanorexLicenseService
   
   

The service may trigger a false positive in some anti-virus programs, causing them to deactivate the service.

Restart the service in the Windows Task Manager. If it still doesn’t work, reinstall the License Manager. If the problem persists, please contact support@ranorex.com.

Uninstall a License

If the machine you want to uninstall a license from can’t connect to the Ranorex License Authentication Server during the uninstall workflow, the following will happen:

1. When you click Yes to confirm the license uninstall, an error message appears.
2. Read the message, click Manual uninstall, and follow the instructions in the next dialog:
   
   

1. On a machine with an internet connection, open the support query form and apply for a support ticket with your personal support key. Request a manual license uninstall and provide the information of the dialog window.
   
   
2. The license information is shown in the dialog and has been copied to the clipboard for you. Simply paste it into the support query form, or attach a screenshot of the dialog window to it.
   
   
3. Before you reuse the license, wait for the confirmation email that the license has been successfully uninstalled and deregistered on the Ranorex License Authentication Server.